Privacy Policy & POPIA Compliance

Effective Date: 3 August 2025
Company: JRV Spares (Pty) Ltd

1. Introduction

JRV Spares (Pty) Ltd (“we”, “our”, or “us”) is committed to safeguarding the personal information of all visitors, customers, and suppliers in accordance with the Protection of Personal Information Act No. 4 of 2013 (POPIA) and relevant South African data protection laws.

This policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website or request a quote.

2. What Information We Collect

We may collect and process the following types of personal information:

Full name and company name
Email address and telephone number
Physical and delivery addresses
VAT number (where applicable)
Purchase or quote history
Device, browser, and usage data (via cookies or analytics)

3. How We Use Your Information

We use your personal data for the following purposes:

To provide you with product quotations and process part enquiries
To deliver requested products or services
To issue invoices and manage orders
To communicate order updates or promotional information (only where you’ve opted in)
To improve website performance and user experience
To comply with legal, financial, or regulatory requirements

4. Consent and Legal Basis

By engaging with our website or submitting your personal information, you consent to the processing of your data as outlined in this policy.

You may withdraw consent at any time by emailing us at info@jrvspares.com. Please note that certain data may be retained where required by law.

5. POPIA Rights – Your Data, Your Control

As a data subject, you have the right to:

Access the personal information we hold about you
Request corrections or updates
Object to the processing of your data
Request that we delete your data (where legally allowed)
Lodge a complaint with the Information Regulator

To exercise any of these rights, contact us at info@jrvspares.com.

6. Sharing of Information

We will never sell or rent your personal information.

We may share your data with trusted third parties only when necessary, such as:

Couriers or logistics providers (for deliveries)
Payment processors (where applicable)
Legal or regulatory authorities when required by law

All third-party service providers are contractually obligated to maintain data confidentiality and comply with POPIA.

7. Security of Your Information

We implement reasonable technical and operational safeguards to protect personal data from loss, misuse, or unauthorized access. This includes secure data storage, restricted internal access, and up-to-date security protocols.

8. Use of Cookies & Analytics

Our website may use cookies to improve your browsing experience, monitor site performance, and enhance usability. These cookies do not collect personally identifiable information unless explicitly provided by you.

9. Retention of Data

We will retain your personal information only as long as necessary for the purpose it was collected, or as required by legal or accounting obligations.

10. Contact Us

If you have any questions or concerns about this policy or how your information is used, you may contact:

JRV Spares (Pty) Ltd

Durban Branch
Unit 6 Penny Lane Park
64 Ebonyfield Avenue, Springfield Park, Durban, 4001
📞 031 579 3084

Jet Park Branch
The Palisades Business Park, Jet Park, Boksburg, 1459
📞 011 396 9600

📧 Email: info@jrvspares.com